Don’t Become a Victim of an EE Scam: Proactive Measures to Guard Your Data

Click on image of concerned woman on the phone to connect to the blogpost EE Scam

We may earn a small fee from the companies mentioned in this post.

Are you concerned about falling victim to an EE scam? You’re not alone. An EE scam involves fraudsters impersonating EE, using deceptive communications like texts, calls, or emails to extract your personal and financial information.

This guide will arm you with essential knowledge to recognise these EE scams and the immediate actions you can take to shield your data and money from these fraudulent activities.

Key Takeaways

  • EE scams, utilising malicious phishing, vishing, and smishing techniques, exploit familiarity and trust by imitating official EE communications to steal personal data and bank details. It’s critical to recognise these signs and avoid falling victim to their urgent and insistent demands for sensitive information.

  • If you suspect an EE scam, you should immediately forward suspicious texts to 7726, report phishing emails, contact your bank if your details are compromised, and update your security information to prevent further unauthorised access.

  • Enhancing mobile security is essential to protect against cybercriminals. Regular software updates, secure personal data management, using the latest antivirus software, and understanding regulatory protections are key measures to stay safeguarded.

Understanding EE Scams: Stay Vigilant, Stay Safe

Illustration of a person receiving a suspicious text message - EE Scam

EE scams, just like any other cybercrime, are a dangerous reality in today’s digital age. Scammers exploit trust and familiarity, posing as trusted entities like EE to solicit personal data, gain unwarranted access to consumers’ computers, or extract bank details. The most common techniques employed by these cybercriminals include:

  • Phishing: a fraudulent attempt to gather sensitive information through email or fake websites

  • Vishing: a fraudulent attempt to gather sensitive information through phone calls

  • Smishing: a fraudulent attempt to gather sensitive information through text messages

It is important to be aware of these scams and take necessary precautions to protect yourself.

These scams can take various forms, including:

They are often convincingly disguised as official communications from EE. The messages may appear authentic, sometimes infiltrating actual message chains from legitimate companies, making it more challenging for consumers to identify them as scams.

The first step in protecting your personal information is to comprehend these scams and their tell-tale signs.

Don’t become a victim of a WhatsAspp scam, read our informative article and learn how to detect and prevent WhatsApp fraudsters.

Recognising Phishing Attempts

Scammers commonly use phishing attempts as a tactic. These attempts often include requests for sensitive information, insistent prompts to call an unknown number, and an urgent tone demanding immediate action.

They may take the form of high-quality imitations of official communications, complete with EE logos and formatting, all designed to deceive recipients. The intent? To lure you into clicking on links that lead to counterfeit websites that mimic EE’s official website, designed to steal your information.

The scammers behind these phishing attempts often create a false sense of urgency, claiming that your account is “at risk” and urging you to “act swiftly”. However, it’s important to remember that EE will never ask customers to click on a link to update account details through a text message. If you encounter a message that feels suspicious, trust your instincts about its legitimacy, and don’t click any links or provide personal details.

The Dangers of Smishing and Vishing

Beyond the prevalent phishing attempts, there are other threats to be cautious about. Smishing (SMS phishing) and vishing (voice phishing) are equally dangerous tactics employed by scammers to obtain sensitive information such as usernames, passwords, and credit card and bank details.. Smishing scams typically involve SMS messages, while vishing scams often entail fraudsters calling victims and posing as EE employees.

Staying vigilant is critical to avoid falling for these scams. Here are some tips to help you stay safe:

  • Be cautious with missed calls from unknown numbers

  • Always verify a number’s legitimacy before returning a call

  • If you receive suspicious text messages or phone calls, it’s better to err on the side of caution.

Delivery Scam Alerts

Illustration of a person receiving a suspicious delivery notification - EE Scam

Festive seasons, while a time of joy and celebration, unfortunately, also see a spike in scam activities. Super Saturday is particularly notorious. Super Saturday, also referred to as Panic Saturday, marks the final Saturday preceding Christmas and serves as a significant day for retail sales, offering consumers their ultimate opportunity for substantial gift purchases.

This date can be exploited by scammers for malicious purposes, as they capitalise on the heightened shopping activity and urgency among consumers. Scammers may employ various tactics, such as creating fake websites that mimic reputable retailers, sending phishing emails offering too-good-to-be-true deals, or promoting counterfeit products through social media ads.

Smishing scams can involve scammers creating fake scenarios such as intercepting mobile phone deliveries or tricking customers into sending handsets to the wrong addresses.

Scammers often send texts claiming a package is on hold due to unpaid delivery fees to lure victims into entering payment details on fraudulent websites. Keep in mind that legitimate companies, including EE and other delivery services, do not request sensitive information from customers, like banking details, through unsecure channels such as email or text messages.

Customers can guard against ‘porch piracy’, a form of delivery theft, by closely monitoring tracking information and opting to hold packages at designated pick-up points, especially during high shopping events when deliveries piling up can be a concern.

Immediate Actions if You Suspect an EE Scam

Even with our best efforts, we might unwittingly interact with a scam at times. In such cases, immediate action is critical. Reporting the scam quickly through the appropriate channels can prevent further fraud attempts and minimise damage. Here’s what you can do:

  • Forward suspicious texts directly to 7726

  • Report EE-related phishing emails to

  • Report phishing attempts to the UK Gov via an email to

  • Call EE on 150 free from an EE phone, 0330 123 1105 from an EE landline or 0800 956 6000 from another provider.

If you’ve engaged with a scam, take the following steps:

  1. Move and mark the messages as malicious, for potential later reference by the authorities.
  2. Report the incident to official channels such as Action Fraud or EE’s fraud team to protect your personal information.

  3. Contact EE customer service to verify the integrity of your account and change your security information as necessary.

Contact Your Bank Immediately

close-up portrait of a mature woman talking on smartphone to her bank to report an EE Scam

Should you have suspicions of your bank account details being compromised due to a scam, reaching out to your bank immediately becomes crucial. For more details, contact your bank immediately, as they have measures in place to deal with such situations, and they can help protect your assets, prevent further unauthorised transactions, and guide you through the process of recovery.

Block and Report Suspicious Numbers

When confronted with a scam attempt, it’s vital to block and report any suspicious numbers. By blocking the number that sent you the scam message, you can prevent further communication from the scammer. Forward any suspicious message to 7726, a free-of-charge service for those reporting scam attempts to your mobile phone provider.

Blocking the number and reporting the incident not only protect you from further harm but also contribute to the broader fight against cybercrime. Reporting scam texts can help decrease the frequency of scam attempts, contributing to the protection of yourself and others from potential cybercrime.

Update Your Security Codes

As soon as you suspect a scam attempt, it becomes essential to promptly adjust your security codes and passwords to safeguard your accounts. Create a new password that is strong and unique, combining letters, numbers, and special characters, and ensure you do not use this password across multiple sites to avoid the ‘password re-use’ scam.

Additionally, check your EE account settings to make sure no personal details have been altered without your permission. For enhanced protection of your accounts, consider enabling two-factor authentication, which adds an additional layer of security.

Enhancing Your Mobile Security Against Cyber Criminals

Amidst today’s digital age, boosting mobile security is vital for protection against cyber criminals. Fraudsters may use tactics like sim swaps and call diversions to gain unauthorised access to personal information.

Implementing measures like securing devices with the latest antivirus software and mobile device management systems can provide critical protection against cybercriminal activities. Choosing a reliable mobile provider is an important step in ensuring your mobile security.

EE takes steps to secure customer accounts and assist with post-incident actions in case of unusual activity, such as alerting or calling the customer and offering further advice and support.

The company also collaborates with BT’s Consumer business unit, which is a part of the BT group, using advanced technologies like AI, international SMS blocking, and Enhanced Call Protect to prevent scams, reflecting a joint effort in consumer protection.

Install Latest Software Updates

Young woman working on computer, installing software updates - EE Scam

Maintaining your devices with the most recent software upgrades is a straightforward yet potent method to enhance security and performance. Regular software updates result in:

  • Better battery life

  • Improved compatibility with the latest apps

  • Prevention of obsolescence from outdated software

  • Performance enhancements that make devices run more efficiently

App updates are equally crucial for patching security holes and adding new features, thereby complementing the overall device security. Whether you’re using an Android phone or an iOS device, updating the latest software, can be done with just a few taps within your device’s settings.

Secure Your Personal Information

The protection of your personal information extends beyond passwords. it’s also about ensuring secure access to your computer by:

  • Using features like biometric recognition for enhanced security

  • Setting up mobile devices with capabilities to be tracked, locked, or wiped remotely

  • Being cautious about connecting to unknown Wi-Fi hotspots.

You should also review and adjust the privacy settings of your social media accounts to reduce the risk of personal information being used for phishing attempts. And remember, educating oneself and others about the importance of security measures on mobile devices is critical for preserving personal information.

You may find our informative article on the best ways to protect yourself online useful.

Regulatory Affairs and Consumer Division Protections

Regulatory protections are a pivotal part of the fight against scams. EE collaborates with:

As part of a cross-industry alliance against scams, EE and industry associates share data, tips and intelligence to effectively fight against EE scams and scammers.

EE’s efforts in scam prevention have been successful, with the company’s anti-spam filter blocking over 42 million of scam calls and spam texts by detecting their content patterns. The technology has also led to the identification and termination of over 18,000 scamming SIM cards to prevent future scam messages.

These initiatives highlight EE’s commitment to protecting consumers from scams, a commitment further underscored by the company’s pledge to answer 100% of customer calls within the UK and Ireland, ensuring accessible support for scam-related issues.

Recognising High-Risk Periods for Scams

Maintaining awareness of high-risk periods for scams is key in outpacing scammers. Phishing activity, for instance, sees a staggering increase of over 150% from October to November each year, highlighting the festive season as a high-risk period for scams. Additionally, days of high retail activity like Black Friday and Cyber Monday have been noted to be popular days for fraud attempts.

This surge in scam attempts during certain periods underscores the importance of being extra cautious and vigilant during these times. It’s not just about guarding your personal data, but also about being aware of when you’re most vulnerable to scams so you can stay vigilant and keep your information safe.

Festive Frenzy: A Concerning Spike in Scams

Illustration of a crowded shopping area during the festive season - EE Scam

While the festive season is a time of merriment and celebration, it also signifies a worrisome rise in scam activities. Scammers exploit the festive frenzy, heightened shopping activity and the sense of urgency associated with the holidays to conduct their fraudulent activities.

They use messages with urgent tones, pressuring recipients with phrases like ‘act now’ which may elicit quick, less cautious responses from potential victims.

It’s important to remember that rushing can lead to mistakes. So, during the festive season, take a moment to pause and verify before you click any link or share any personal information. It’s better to be safe than sorry.

Super Saturday: The Busiest Day for Scammers

Illustration of a busy retail area on Super Saturday

Known as the busiest day for scammers, Super Saturday also marks a significant shopping day. To prevent falling prey to scammers, it is essential to:

  • Verify the authenticity of links

  • Not disclose sensitive information through emails

  • View deals that seem too good to be true with caution, as these may be bait used by scammers to disseminate malicious links or compromise personal data.

Pre-paid gift card scams are also common during busy retail days, with scammers frequently using these as a method to collect payment, only to abscond with the funds without delivering customers the promised products. For online shopping, consider using a credit card, which can offer levels of protection like not holding the cardholder liable for unauthorised charges, provided these are reported promptly.

Best Practices for EE Customers

There are best practices you can adhere to for protection against EE scams. EE will never ask customers for their PIN or password via text or email, so it’s crucial to safeguard these details just as you would your bank or credit card information. Using unique passwords for different websites and apps is also recommended to prevent ‘password re-use’ scams.

Also, be cautious when using ‘Charge to Bill’ services and pay attention to EE’s guidelines to avoid unauthorised charges. Never click on a link in a text from an unknown source and always keep your device software up to date to prevent phishing and unauthorised access to your computer.

Verify Before You Click Any Link

It’s imperative to authenticate a link before you proceed to click on it. Suspicious website links can often be identified by checking the creation date of the website and the domain; newly created domains that mimic company names may be part of a scam. Web browsers may also provide warnings about dangerous sites; heed these warnings and avoid clicking on links that are flagged.

Remember, not all that glitters is gold. Scammers are adept at dressing up their traps to look appealing. But by taking the time to verify before you click, you can avoid falling into their well-laid traps.

Keep a Clear Sight on Your Account Activity

Another effective measure to protect yourself from EE scams is to regularly monitor your account activity. Regularly monitoring your account activity, including bank statements and credit score, is crucial for catching any unauthorised transactions or changes early. Consistently verifying personal details and account settings can ensure they haven’t been altered without your permission.

Illustration of a person accessing free scam awareness resources

Signs of account takeover, such as unexpected changes in personal information or unauthorised transactions, can also signal fraudulent activities. Stay vigilant and keep a clear sight on your account activity to detect and address any suspicious activities promptly.


In conclusion, staying safe from EE scams involves understanding the tactics employed by scammers, recognising high-risk periods for scams, and following best practices to safeguard personal data.

Regularly updating your device software, securing personal information, and keeping a close eye on account activity can go a long way in protecting against scams.

Collaborations between EE and regulatory bodies underscore the collective efforts being made to combat EE scams.

By staying vigilant and proactive, we can guard our data and enjoy the benefits of the digital world without falling prey to cyber threats.

Frequently Asked Questions

How do I report a scam call to EE?

To report a scam call to EE, text the suspicious number and incident to 7726. Then block the suspicious number. This is important advice to protect yourself from scam calls and texts.

How do you know if you are being scammed on the phone?

If someone calls you claiming to be from a trusted organisation or company and asks for personal information or requests a money transfer, it’s likely a phone scam. Always be cautious and verify the caller’s identity before sharing any sensitive information or making any transactions.

How do I forward a scam text to EE?

If you receive a suspicious text, forward the phone number and incident to 7726 free of charge to have your mobile provider investigate. It’s important to report the scam, block the number, and warn others.

How do I check scam phone numbers?

You can check scam phone numbers by using online tools such as Instant Check Mate, Intelius, TruthFinder, PeopleFinders, or Cocofinder for reverse phone number lookup, comprehensive background checks, and identifying phone scams. A simple Google search or searching the number on scam-specific sites can also help determine if it’s a scam.

What is the number for EE spam?

To report EE spam, forward the suspicious text messages and the phone number to 7726. This will help EE investigate and take necessary action to prevent further spam messages.

Is there a scam email from EE?

Yes, there are EE scam emails that falsely claim to be from EE. These fraudulent emails, often referred to as phishing emails, are designed to trick EE customers into providing personal and financial information by masquerading as official communication from EE. These emails may prompt you to click on a link that leads to a fake website, where you’re asked to enter sensitive details such as login credentials, bank account information, or personal identification numbers.

How do I report phishing to EE?

To report a phishing attempt to EE, follow these simple steps:
Forward the Phishing Email: If you’ve received a phishing email pretending to be from EE, forward it to EE’s dedicated email address for reporting phishing: Do not click any links or download any attachments from the suspicious email.

Report Phishing Texts: For phishing texts (SMS), you can forward the message to 7726, a free service that helps mobile operators identify and take action against spam text messages. This works for all mobile networks in the UK, not just EE.

Contact EE Directly: If you’re unsure or need further assistance, you can contact EE’s customer service directly. Visit the official EE website to find the most up-to-date contact information and choose the most convenient contact method for you, such as phone, chat, or visiting an EE store.

Additional Reporting: Consider reporting the phishing attempt to Action Fraud, the UK’s national fraud and cybercrime reporting centre, via their website at This can help authorities track and combat phishing operations more effectively.

What’s one red flag that the email was a scam?

One major red flag indicating that an email might be a scam is the presence of urgent or threatening language designed to provoke an immediate reaction. Scammers often craft emails that convey a sense of urgency or fear, claiming that your account will be closed, your service suspended, or legal action taken unless you respond promptly.

This tactic is used to rush you into making a decision without taking the time to consider the legitimacy of the email. Legitimate organizations, including EE, will never pressure you to make quick decisions about your account or personal information through email communications. Always take a moment to review the email carefully and contact the company directly through official channels if you have any doubts.

What is EE unable to process payment scam?

Yes, the “EE unable to process payment” message is a common scam that targets EE customers. Scammers send texts or emails claiming to be from EE, stating that a recent payment could not be processed and asking the recipient to click on a link to update their payment details. This link leads to a fake website designed to steal personal and financial information.

What are EE scam texts emails and phone calls?

EE scam texts, emails, and phone calls are fraudulent communications that appear to be from EE, one of the UK’s leading mobile network providers, but are actually from scammers attempting to deceive recipients. These scams aim to steal personal information, financial details, or directly solicit money under false pretenses. Here’s a brief overview of each type:

EE Scam Texts (Smishing): These are SMS messages claiming to be from EE, often alleging issues with your account, billing discrepancies, or offering unsolicited refunds or prizes. They typically include a link to a fake website designed to capture your personal information.

EE Scam Emails (Phishing): Similar to scam texts, these emails impersonate EE and may ask you to verify your account, confirm payment details, or click on a link to view an important message. These emails aim to trick you into providing sensitive data or downloading malicious software.

EE Scam Phone Calls (Vishing): In these scams, callers pretend to be EE representatives and may claim there are problems with your account or services that require immediate attention. They might ask for personal details, banking information, or attempt to sell you services or products that are non-existent.

Useful Informative Reference Websites

  1. Action Fraud (
    • The UK’s national reporting center for fraud and cybercrime. Offers information on the latest scams and advice on reporting them.
  2. Financial Conduct Authority (FCA) (
    • Provides details on financial scams, including how to spot and report them. The FCA also maintains a list of unauthorised firms and individuals.
  3. Ofcom (
    • The UK’s communications regulator, offering advice on protecting against phone, broadband, and media scams.
  4. EE Official Website (
    • Contains specific advice on identifying and reporting scams targeting EE customers, including phishing emails and fraudulent calls.
  5. Citizens Advice (
    • Offers comprehensive advice on what to do if you’ve been scammed, how to report a scam, and tips to avoid falling for one.
  6. National Cyber Security Centre (NCSC) (
    • Provides guidance on staying secure online, including how to deal with phishing attacks and other forms of cyber scams.
  7. Money Advice Service (
    • Offers financial advice, including how to deal with and protect yourself from financial scams.
  8. UK Finance (
    • The collective voice for the banking and finance industry, providing updates and advice on the latest financial scam tactics and prevention tips.
Website | + posts

With over three decades of experience in the heart of London’s financial sector, I have dedicated my career to the pursuit of robust cybersecurity practices and IT leadership. As a Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Chief Information Security Officer (C|CISO), Certified Ethical Hacker (CEH), and Computer Hacking Forensic Investigator (CHFI), I bring a wealth of knowledge and expertise to the table.

My journey in the field of cybersecurity has not only been about personal growth but also about sharing my insights with others. As an international speaker, I have had the privilege of addressing audiences worldwide, discussing the importance of cybersecurity in today’s digital age. My passion for knowledge sharing extends to my work as an author and blogger, where I delve into the complexities of cybersecurity, offering practical advice and thought leadership.

In my role as a CISO and Head of IT, I have overseen the development and implementation of comprehensive information security and IT strategies. My focus has always been on creating resilient systems capable of withstanding the evolving landscape of cyber threats.

My Master’s degree in Cybersecurity has provided a solid academic foundation, which, when combined with my practical experience, allows me to approach cybersecurity from a holistic perspective.

I am always open to connecting with other professionals in the field, sharing knowledge, and exploring new opportunities. Let’s secure the digital world together.