Alert: How to Spot and Avoid the Latest DPD Scams Targeting Your Parcels

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Are you concerned about DPD scams? You’re not alone. Recent increases in online shopping have led to a surge in delivery scams, with DPD’s trusted name being exploited by fraudsters. These scammers are cunning, using fake DPD drivers and sophisticated Phishing attacks to steal your parcels and personal data. This article will guide you through the red flags of DPD scams and provide actionable advice to keep you one step ahead of the fraudsters.

Key Takeaways – DPD Scams

  • DPD scams involve imposters posing as DPD drivers to intercept parcels or using Phishing/Smishing attacks to acquire personal and financial information.

  • Signs of a DPD scam include emails from unofficial domains, vague or poor language use, and unsolicited text messages pressing for urgent action or personal details.

  • Preventive measures include double-checking delivery details against official DPD sources, using official notification links, and reporting any suspicious activity to authorities.

Understanding DPD Scams: The New Threat

Illustration of a fake DPD driver delivering a package, protect yourself from DPD scams

Online fraud often exploits our trust in delivery services, and DPD scams are a prime example of this. These scams can take various forms, each designed to deceive you into handing over your personal and financial information or manipulate you into actions that result in a loss. It’s an incredibly rare fraud scam, but one that can have devastating consequences if you’re not vigilant.

The two most common types of DPD scams involve fake DPD drivers and other phishing email/Smishing attacks. We’ll dissect each to comprehend their operations and their potential threats.

Fake DPD Drivers

Imagine seeing a delivery person at your front door, dressed in a DPD shirt and holding a package. You might naturally assume they’re a legitimate DPD employee, right? Unfortunately, scammers exploit this trust. Posing as DPD drivers, they attempt to intercept parcels by using stolen personal details to place orders.

These fraudsters may even order high-value items like electronics using your stollen credit card details as payment. The delivery arrives as your address, you open the package, which may be an high-end smart phone, or other electronic device. The scammers then approach you, pretending the delivery was a mistake. Equipped with clothing bearing DPD’s logo, the scammers arrive at your door to collect the wrongly delivered package. They appear very authentic but their ultimate aim is to collect the item and steal the contents.

Phishing/Smishing Attacks

While fake DPD drivers rely on face-to-face deception, fraudulent Phishing emails/Smishing scams operate in the digital sphere. These scams involve fraudulent emails and texts posing as DPD notifications. The scammers’ goal? To trick you into clicking on malicious links or providing sensitive information.

Scammers often adapt their strategies to current events and use gathered information to appear credible. They create a sense of urgency in their messages, pushing you to act quickly. The quicker you act, the less likely you are to spot the scam. These scams don’t just target your parcels – they target your peace of mind.

Learn how to protect yourself from Smishing attacks, read our informative blog.

Recognising Fraudulent Emails and Text Messages

Illustration of a fraudulent email and text message - DPD Scams

Arming yourself with knowledge is powerful. If you know the hallmarks of fraudulent email and texts, you can identify scams before they inflict damage. But what should you look out for? Key signs include the sender’s email address, the language used in the message, and the nature of any fake text notifications you receive.

Understanding these signs is your first line of defense against DPD scams. It’s like recognising the enemy’s uniform on the battlefield – once you know what to look for, you can spot the threat from a distance. We’ll investigate these indicators more thoroughly.

Sender’s Email Address

The sender’s email address is a crucial clue in identifying a scam. Legitimate emails from DPD will have valid address and match one of their official domain formats, such as,, or If you receive an email from a generic domain like, treat it with caution – it’s likely not fake email from DPD.

Keep in mind that professional companies like DPD don’t use public domain addresses (e.g., or for sending emails. Such addresses are immediate red flags for scams. Don’t let sophisticated Phishing email fool you, attempts that incorporate the targeted organisation’s name in the email address is usally fake.

For example: is not a legitamte email address for DPD, the scammer has incorporated the name “DPD” within the email address to decieve you.

Always double-check the sender’s email address against DPD’s official formats to ensure it’s a valid address.

Vague Email Addresses and Poor Language

Another red flag in identifying fraudulent Phishing emails is the poor language used. Scammers often have limited English proficiency, which leads to typos and a grammatical errors lack in their emails. So, if an email is riddled with badly written sentences, grammatical errors, incoherence, or words used in the wrong context, raise your guard.

Also, be wary of generic greetings in an email. Legitimate companies usually personalise their emails, addressing you by your name. If you see a vague salutation or vague email address like “Dear Customer,” it’s a sign that the email might not be what it seems, and the sender might be using a personal salutation or vague email address.

Text Notification Requesting Information

Text scams are particularly insidious as they circumvent spam filters and often catch us off-guard. Scammers exploit the fact that text messages, including the occasional legitimate text message, are often checked more regularly by recipients. They use fake text and messages to create a false sense of urgency, push for immediate action, or threaten negative consequences to manipulate you.

Messages claiming urgency in money matters or portraying a crisis scenario are typically signs of fraudulent activity. Always verify the authenticity of a request for personal or financial information received via text message, or fake email, especially before responding. And remember, if you haven’t opted in for text notifications from the sender, unsolicited texts are red flags for Smishing attempts.

Learn how to spot and protect yourself from a UPS scam, read our informative blog.

Protecting Yourself from DPD Scams

Illustration of a person verifying delivery details

While recognising scams is essential, prevention is always better than cure. Protecting yourself from DPD scams involves being proactive. Here are some simple steps to follow:

  1. Double-check delivery details before providing any personal information.

  2. Use official DPD notification links or contact DPD directly to verify any suspicious emails or messages.

  3. Report any suspicious activity to DPD and your local authorities

    and/or Action Fraud (UK).

These may seem like simple steps, but they can make a world of difference in keeping you safe.

How can you shield yourself from these threats? We’ll examine the preventive measures you can implement.

Double-Check Delivery Details

First and foremost, always double-check delivery details. Cross-reference any parcel tracking numbers provided with the delivery address on the official DPD website. This simple step can confirm the legitimacy of the delivery and protect you from scams.

If you’re unsure, don’t hesitate to reach out to DPD directly. Utilise the chat feature on the DPD app or contact their customer service through official channels. A few minutes of your time can save you from potential loss.

Use Official DPD Local Notification Links

Using official DPD text notification requesting links to download software is another critical area to be cautious. DPD’s official text notifications will contain links that direct you to their official websites, where you can download software if needed. Always double-check these links before clicking on them, never trust the sender address on email or SMS, as this can be faked.

Remember, the legitimate DPD notification links provided should always begin with or Avoid clicking on links provided in unexpected messages, as these could lead you to malicious websites. Stay vigilant and stay safe.

Report Suspicious Activity

Lastly, it’s crucial to report any suspicious activity you come across. Don’t withhold information about potential scams. Report it immediately passed on to the National Cyber Security Centre, Action Fraud, or your bank. By doing so, you’re not only protecting yourself but also helping others avoid falling victim to the same scam.

You can also forward suspicious text messages involving phone number pretending to 7726, a free reporting service offered by phone operators. Remember, every report counts in the fight against scams.

What DPD is Doing to Combat Scams

Illustration of DPD collaborating with external organizations

Even though self-protection from scams is paramount, DPD isn’t merely a bystander. They’re committed to safeguarding their customers and combating these scams. From partnering with organisations to block fraudulent SMS texts to raising awareness about scams, DPD is taking proactive steps to protect you.

We’ll now delve into DPD’s efforts to curb scams.

Partnering with MEF

DPD has partnered with the UK-based Mobile Ecosystem Forum Registry (MEF) to help identify and block fraudulent SMS texts. This partnership allows DPD to check for scams and verify if the sender is a genuine registered party phone number or provider, significantly reducing the likelihood of scam texts reaching you.

As part of this partnership, DPD now displays ‘DPD UK’ at the top of SMS messages instead of the customer’s brand. This change makes it easier for you to identify legitimate messages from DPD and avoid falling prey to scams, ensuring the security of your UK address.

Raising Awareness

In addition to technological safeguards, DPD also places great emphasis on raising awareness about scams. They collaborate with external organisations like the Chartered Trading Standards Institute to issue public warnings and enhance awareness about delivery scams.

By educating the public about the risks and how to avoid them, DPD empowers you to protect yourself.

Real-Life Examples of DPD Scams

Illustration of a fraudulent DPD staff attempting to collect a package

Real-life examples underscore the importance of vigilance, even more than understanding the mechanics of DPD scams. These stories serve as stark reminders of the potential harm these scams can cause.

In one case, a TikTok user shared a warning about a new ‘clever’ DPD scam involving fake drivers. The user detailed a scam where their best friend had received an unexpected package, which a scammer posing as best friend and a DPD staffer attempted to collect.

In another incident, an iPhone was ordered online fraudulently and delivered to residents who hadn’t placed the order. A fake DPD driver then made an attempt to collect the iphone from the address, revealing the cunning ways in which these scams are executed.

Summary – DPD Scams

DPD scams are a growing threat, exploiting our trust in delivery services to steal personal and financial details. These scams can take various forms, from fake DPD drivers intercepting parcels to Phishing/Smishing attacks tricking you into clicking on malicious links or providing sensitive information. Recognising these scams is the first step towards protecting yourself.

However, recognition is just the beginning. It’s equally important to take proactive measures like double-checking delivery details, using official DPD notification links, and reporting suspicious activity. DPD is also doing its part in combating these scams, from partnering with MEF to block fraudulent texts to raising awareness about scams. Remember, staying vigilant and educated is your best defence against these scams.

Frequently Asked Questions

How can you tell if a DPD email is real?

To tell if a DPD email is real, always check the URL in the address bar before entering any personal information, and verify that the email is sent from a legitimate DPD domain such as,, or Be cautious of emails from other domains.

Do DPD pay cash on collection?

No, DPD does not pay cash on collection. DPD warns against giving contact money for marketplace collections and advises caution.

How do parcel scams work?

Parcel scams work by using fake tracking information and encouraging people to install malware disguised as official delivery/parcel-tracking apps. This allows scammers to steal sensitive information such as banking details and passwords.

Do DPD text you before delivery?

Yes, DPD will text you the day before normal delivery and on the day of delivery with delivery updates and a one-hour scheduled delivery time, as well as an option to rearrange the delivery.

What should I do if I receive a text notification about a package I didn’t order?

If you receive a text notification about a package you didn’t order, it’s important to verify the authenticity of the message by contacting the delivery company directly through their customer service channels.

How to report a DPD scam?

You can report a DPD scam by contacting Action Fraud, the UK’s national reporting center for fraud and cybercrime.

Informative Reference Websites

  1. DPD Official Website ( The official site is the best source for legitimate information about DPD services and alerts on known scams involving their brand.
  2. Action Fraud ( As the UK’s national fraud and cybercrime reporting center, they provide detailed information on current scams, including those related to courier services like DPD.
  3. Which? ( A consumer rights website that offers extensive guides and articles on various scams, including courier scams, with practical advice on recognition and prevention.
  4. Citizens Advice ( Offers comprehensive advice on dealing with scams, including courier scams. They provide guidance on how to report scams and protect personal information.
  5. MoneySavingExpert ( Provides a wealth of information on financial matters, including spotting and avoiding scams. They often feature updates on the latest scamming techniques.
  6. Financial Conduct Authority ( The FCA website includes warnings about financial scams and fraudulent schemes, some of which may involve courier services like DPD.
  7. Trading Standards ( Provides information on consumer rights and protection, including alerts about current scams and fraudulent activities.
  8. BBC Watchdog ( The BBC’s consumer rights program often covers stories about scams and fraudulent activities, including those involving courier services.
  9. The Guardian – Consumer Affairs Section ( Regularly publishes articles on various consumer issues, including scams and fraudulent schemes involving courier services.
  10. UK Police ( Offers advice and information on personal fraud, including courier scams. They provide tips on how to stay safe and report such incidents.
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With over three decades of experience in the heart of London’s financial sector, I have dedicated my career to the pursuit of robust cybersecurity practices and IT leadership. As a Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Chief Information Security Officer (C|CISO), Certified Ethical Hacker (CEH), and Computer Hacking Forensic Investigator (CHFI), I bring a wealth of knowledge and expertise to the table.

My journey in the field of cybersecurity has not only been about personal growth but also about sharing my insights with others. As an international speaker, I have had the privilege of addressing audiences worldwide, discussing the importance of cybersecurity in today’s digital age. My passion for knowledge sharing extends to my work as an author and blogger, where I delve into the complexities of cybersecurity, offering practical advice and thought leadership.

In my role as a CISO and Head of IT, I have overseen the development and implementation of comprehensive information security and IT strategies. My focus has always been on creating resilient systems capable of withstanding the evolving landscape of cyber threats.

My Master’s degree in Cybersecurity has provided a solid academic foundation, which, when combined with my practical experience, allows me to approach cybersecurity from a holistic perspective.

I am always open to connecting with other professionals in the field, sharing knowledge, and exploring new opportunities. Let’s secure the digital world together.