Top Tips to Dodge Royal Mail Scams: Stay Safe from Fraudulent Schemes

Click on image of Postman with a Royal Mail Van to connect to the blogpost Royal Mail Scams

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Facing scams masquerading as Royal Mail contacts can be daunting. This straightforward guide swiftly points out the red flags of deceptive texts and emails, offering practical measures to guard against them. Learn to recognise scams Royal Mail with our no-nonsense approach and stay safely connected.

Key Takeaways – Royal Mail Scams

  • Royal Mail scam communications often mimic legitimate messaging but can be identified by poor spelling, grammar, generic greetings, and requests for immediate payment or personal details via suspect URLs or phone numbers.

  • Consumers should protect themselves by scrutinising texts and emails, avoiding links and downloads from suspicious sources, securely managing personal information and devices, and updating software regularly to prevent phishing and fraud.

  • Upon suspecting Royal Mail scams, individuals should verify the authenticity of the message, refrain from providing sensitive information, contact Royal Mail directly to confirm legitimacy, and report scams through appropriate channels to minimise damage and aid recovery.

Unmasking Royal Mail Scams: Recognise the Red Flags

Illustration of a person receiving a suspicious text message about Royal Mail Scams

Scammers impersonating Royal Mail often employ cunning tactics to trick their victims. Their preferred method? Text messages and emails that create a sense of urgency, often falsely claiming a ‘redelivery fee’ is due or that a package has delivery problems. They play on our instinctive reactions to such issues, knowing that the promise of a parcel or the fear of missing out can cloud our judgment.

While these messages may appear convincing at first glance, there are often telltale signs of their fraudulent nature. Missing key details, poor spelling, grammar, or low-quality graphic design are common red flags. Genuine Royal Mail communications will not threaten customers via text or email, and any requests for fees usually follow the receipt of a grey ‘Fee to Pay’ card through the door. We will now delve more comprehensively into the identification of these scams.

Identifying Suspicious Texts

Text messages are a popular medium for Royal Mail scams, including the notorious royal mail scam texts. They often include unexpected requests for payment and links to fraudulent sites. At first glance, these messages may seem legitimate, but upon closer inspection, their deceptive nature becomes clear. Basic spelling mistakes and grammatical errors, which are not expected in official Royal Mail correspondence, can be a giveaway.

Additionally, an unusual phone number or sender ID can be a sign of a scam text. Generic salutations like ‘Royal Mail Customer’ instead of personalized names are another red flag. If a text message includes a web address that looks subtly altered, it’s likely to be a phishing attempt.

Spotting Fake Emails

Much like text messages, emails are another common tool used by scammers. Fake royal mail emails, sometimes referred to as royal mail scam email, may feature official branding to appear convincing, directing individuals to fraudulent websites designed to harvest credit card details as part of phishing scams.

However, many scam emails can be identified by:

  • Poor spelling and grammar

  • Poor graphic design

  • Odd capitalisation

  • Impersonal greetings such as ‘Attention Royal Mail Customer’

  • Imposition of a deadline for immediate action

These are typical signs of a scam and are often used as pressure strategies by fraudsters on scam websites.

Distinguishing Phony Websites

Fake websites present another challenge, often closely mimicking Royal Mail’s official pages. However, discrepancies in the URL or design, such as odd domain names, can alert you to their fraudulent nature. To ensure you are on the real Royal Mail site, a legitimate Royal Mail website should feature a padlock icon near the URL to indicate secure SSL encryption; its absence is a common sign of a fake website.

Phony sites might lack genuine contact information and services or advertise services Royal Mail doesn’t offer, like guaranteed delivery times or discounted rates. It’s important to remember that Royal Mail will only request personal information through its official website, never via external pages, ensuring customers’ security and privacy.

Step-by-Step Guide to Avoid Royal Mail Scam Traps

White male looking at a computer screen with a mail sign on the screen. Depicting Royal Mail scams

Being aware of the red flags is just the first step in protecting yourself from Royal Mail scams. It’s equally crucial to know how to avoid these scam traps. Requests for urgent payments or actions with a tight deadline in a text message are common tactics of scammers, signaling potential fraud.

Carefully scrutinizing texts and emails for scam warning signs is necessary, and it is advised to always reach out to Royal Mail directly with any concerns. Never click on a link or download attachments from a suspicious email or text, to prevent phishing attempts. By following smart cybersecurity habits, including avoiding the provision of personal information or payments to unverified sources, you can play an active part in Royal Mail scam prevention.

Shield Your Personal Information

One of the most valuable assets to protect from scammers is your personal information. You should refrain from sharing sensitive personal information, passwords, or credit card numbers via email, and be cautious of unsolicited attachments as Royal Mail does not request such details in this manner.

Also, keep important documents like driving licenses, passports, and financial statements secure, and properly destroy outdated documents to prevent personal detail theft. If you’re moving house, redirect your mail with Royal Mail and update your address with relevant institutions, ensuring that mail doesn’t inadvertently reach the wrong people.

Regularly review and adjust mailing preferences and secure your mailbox to safeguard against identity theft, particularly in areas with shared mail access.

Secure Your Devices and Accounts

In addition to safeguarding your personal information, securing your devices and accounts is of utmost importance. Here are some steps you can take to ensure your security:

  1. Use strong, unique passwords for each of your accounts.

  2. Consider using a dedicated browser or computer for sensitive activities like banking to minimize the risk of credential theft.

  3. Regularly update your antivirus software to protect against malware that might be distributed via scam communications.

By following these steps, you can enhance the security of your devices and accounts.

To protect yourself from scams, follow these tips:

  1. Regularly update your devices’ operating systems and applications to reduce vulnerabilities exploited by scammers.

  2. Be wary of public Wi-Fi networks, as their lack of security could expose your device to scam attacks.

  3. Remember to back up important data regularly.

  4. Reset devices to factory settings if infected with serious malware


Concerned about Royal Mail Email Scams? Read our informative Blog and learn to stay safe online.

What to Do If You Suspect a Royal Mail Scam

Illustration of a person verifying the authenticity of a Royal Mail message, Royal Mail Scams

Even with all precautions, there might still be times when you suspect a Royal Mail scam. In such scenarios, the key is to remain calm and take swift action. Do not click any links, call any phone numbers, enter information, or make payments if you receive a suspicious Royal Mail text or email.

Making a payment to a Royal Mail account via Western Union, as instructed by a third party, is indicative of a scam. To confirm the legitimacy of the message, directly contact Royal Mail for verification. If you suspect you have been targeted or have already fallen victim to a scam, it’s important to follow the recommended steps as outlined by Royal Mail for handling the situation. Taking prompt action can help minimize the impact of the scam.

Verifying Authenticity

One of the first steps to take when you suspect a Royal Mail scam is to verify the authenticity of the message. You can do this by visiting to check the validity of the barcode or tracking number.

Forward suspected scam emails to Royal Mail’s phishing email address or contact Royal Mail directly for legitimacy verification. Remember, official Royal Mail communications will not request payment for underpaid items via text message and will leave a grey ‘Fee to Pay’ card at the address in cases of royal mail fee, such as customs fees.

If no grey ‘Fee to Pay’ card is left, texts asking for a ‘redelivery charge’ are not genuine, confirming the fraudulent nature of such a message.

Reporting Procedures

In addition to verifying the authenticity of the message, reporting suspected scams is imperative. To report a scam text message, forward it to 7726 (‘SPAM’ on a telephone keypad); you may receive an automated response with further instructions.

Suspicious emails should be forwarded to without clicking any links or attachments, and then deleted from one’s inbox to prevent any threats. If you encounter an suspicious call or discover a fraudulent Royal Mail branded website, report it by:

  • Sending the phone number or website address in an email to Royal Mail

  • Contacting Royal Mail’s dedicated helpline

  • Using their online form

  • Emailing

A helpline and Freepost address are available for additional guidance through the citizens advice consumer service.

Rescue and Recovery Post-Scam

Illustration of a person taking immediate action post-Royal Mail scam

Falling victim to a scam can be a distressing experience, but don’t lose hope. There are several steps you can take to mitigate the damage and recover.

If financial information, such as bank details, was shared in a Royal Mail scam, immediate contact with your bank is vital to notify them and potentially freeze accounts. If you’ve been targeted by a Royal Mail scam text and have clicked on a link or paid a fee, contact your bank to report any suspicious charges as potential fraud. Immediate steps are essential to safeguard your finances.

Rapidly change passwords for critical accounts like email, social media, and financial platforms if they’ve been compromised. In the event that a Royal Mail scam is encountered, immediate action is necessary. This may involve:

  • contacting your bank

  • changing online account passwords

  • scanning devices for malware

  • placing fraud alerts with credit bureaus

  • monitoring your credit

  • reporting the scam.

Immediate Damage Control

The immediate aftermath of falling victim to a scam requires swift action. Report the scam to local authorities or Action Fraud to obtain a crime reference number, which is important for any further legal actions and for fraud prevention advice.

Use reputable antivirus software to scan all devices for malware if any links or attachments in the scam correspondence were accessed. Immediately change any passwords for accounts that might have been compromised due to the scam.

Long-Term Vigilance

While immediate damage control is vital, maintaining vigilance in the long term is just as important. Monitor your credit report and regularly check your bank and credit card statements for any suspicious activity to prevent unauthorised use of financial resources.

If you suspect identity theft, take the following steps:

  1. Immediately report lost or stolen documents to the issuing organization.

  2. Notify your financial institutions about any unusual transactions.

  3. Apply for protective registration with CIFAS to ensure that extra verification is required for financial applications made using your address.

Protecting Yourself from Future Royal Mail Scams

Illustration of a person educating themselves about Royal Mail scams

Experiencing a scam can be a wake-up call, driving home the importance of staying vigilant against future threats. Keeping abreast of the latest scam tactics enhances preparedness against potential Royal Mail scams.

By educating yourself on safe online practices, you can take proactive measures to safeguard against fraudulent schemes and identity theft. This not only protects you but also helps in the larger fight against scams by making it harder for fraudsters to succeed.

Stay Informed

One of the most effective defenses against scams is to stay informed. To stay ahead of potential threats, gaining knowledge on phishing tactics and scams is vital.

Visiting resources such as can provide updated information on Royal Mail scams and different types of fraud. Regularly informing oneself about the latest scams helps in proactively preventing identity theft and maintaining secure bank accounts and credit.

Community Awareness

Protecting yourself from scams isn’t just a personal responsibility, it’s a community effort. The ScamwiseNI Partnership consists of Royal Mail, various government entities, and consumer organizations, united to launch campaigns for raising awareness about postal scams in Northern Ireland.

The campaign effectively uses multimedia avenues, including radio, outdoor advertising, and social media platforms, to educate the public regarding postal scams. It promotes general vigilance and the importance of reporting scams, with particular emphasis on unsolicited contacts, supported by the involvement of the Police Service of Northern Ireland.

Royal Mail, a part of Royal Mail Group Ltd, recommends that you report royal mail scams, also known as suspected Scam Mail, either by post to FREEPOST SCAM MAIL, via email at, or by calling the dedicated phone number (03456 113 413).

Summary – Royal Mail Scams

We’ve taken an in-depth look at Royal Mail scams, their red flags, and preventive measures, and what to do if you suspect a scam or fall victim to one. The fight against these scams isn’t just a personal battle; it’s a community effort that requires continuous education, vigilance, and awareness.

Staying informed about the latest scam tactics, protecting your personal information, securing your devices and accounts, and knowing how to respond in the unfortunate event of falling victim to a scam can go a long way in safeguarding not just your money, but your peace of mind. Remember, in this digital age, vigilance is your greatest weapon against scams.

Frequently Asked Questions – Royal Mail Scams

How do parcel scams work?

Parcel scams often involve sending SMS messages containing links to fake delivery/parcel-tracking apps, which are actually malware designed to steal sensitive information. Scammers may also provide fake tracking numbers and links to counterfeit websites to make victims believe the package is real.

Why would a scammer send me a package?

Scammers may send you a package to cheat the online review system or to dupe you into sharing sensitive information or steal your money. Be cautious of unexpected packages or delivery notifications, as they may be part of a scam.

What happens if you click on a spam link?

Clicking on a spam link can lead to the download of malware or redirect you to a hacker-controlled website, risking the exposure of your personal information. It’s important to avoid interacting with suspicious links to protect your device and data.

What if a scammer has my email and address?

Immediately run antivirus or anti-malware software to check for any malicious activity, review your account history, and change all associated passwords to ensure security. Additionally, consider enabling two-factor authentication for an extra layer of protection.

Can a scammer get anything from a text?

Scammers can use text messages to trick you into clicking on links that download malware, stealing your personal information, or gaining access to your accounts. Be cautious and avoid providing any personal information.

How to spot a royal mail scam

Here are some signs to spot a Royal Mail scam:

Unexpected communication: Be cautious if you receive an unsolicited email, text message, or phone call claiming to be from Royal Mail. They typically do not contact individuals out of the blue.

Poor grammar and spelling: Scammers often make mistakes in their communication, so watch out for grammatical errors, misspellings, or awkward phrasing.

Request for personal information: Royal Mail will never ask you to provide sensitive information like bank details, passwords, or PIN numbers via email or phone.

Urgency and threat: Scammers often create a sense of urgency or use threats to pressure you into taking immediate action. Be wary of messages that demand quick responses or threaten consequences for not complying.

Suspicious links or attachments: Avoid clicking on links or downloading attachments from suspicious emails or text messages. These could be malicious and compromise your security.

Remember to stay vigilant and verify the authenticity of any communication claiming to be from Royal Mail before taking any action.

Useful Reference Websites

  1. Royal Mail Official Website ( The official Royal Mail website is the primary source for authentic information. They often have updates and alerts about known scams involving their services.
  2. Action Fraud ( As the UK’s national reporting center for fraud and cybercrime, Action Fraud provides detailed information about current scams, including those related to Royal Mail.
  3. Which? ( Known for consumer rights advocacy, Which? offers extensive guides and articles on various scams, including postal scams. They provide practical advice on how to recognize and deal with these scams.
  4. Citizens Advice ( This website offers comprehensive advice on dealing with scams, including those involving the Royal Mail. They provide guidance on how to report scams and protect personal information.
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With over three decades of experience in the heart of London’s financial sector, I have dedicated my career to the pursuit of robust cybersecurity practices and IT leadership. As a Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Chief Information Security Officer (C|CISO), Certified Ethical Hacker (CEH), and Computer Hacking Forensic Investigator (CHFI), I bring a wealth of knowledge and expertise to the table.

My journey in the field of cybersecurity has not only been about personal growth but also about sharing my insights with others. As an international speaker, I have had the privilege of addressing audiences worldwide, discussing the importance of cybersecurity in today’s digital age. My passion for knowledge sharing extends to my work as an author and blogger, where I delve into the complexities of cybersecurity, offering practical advice and thought leadership.

In my role as a CISO and Head of IT, I have overseen the development and implementation of comprehensive information security and IT strategies. My focus has always been on creating resilient systems capable of withstanding the evolving landscape of cyber threats.

My Master’s degree in Cybersecurity has provided a solid academic foundation, which, when combined with my practical experience, allows me to approach cybersecurity from a holistic perspective.

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