Steer Clear of Fraud: How to Spot a UPS Scam Email Before It’s Too Late

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In the age of online shopping and global shipping, delivery notifications have become a part of our daily lives. However, criminals have seized this opportunity to defraud unsuspecting individuals through ups scam email. As online fraud continues to evolve, it’s more important than ever to stay vigilant and protect ourselves from these deceptive UPS scam emails.

Key Takeaways

  • Recognise the signs of UPS scam emails, such as unusual sender email addresses, fake tracking numbers and suspicious links/attachments.

  • Verify all tracking info on official UPS website and never provide sensitive information via email.

  • Take action by reporting to UPS & government agencies if you’ve been scammed.

Recognising UPS Scam Emails: Red Flags to Watch Out For

A laptop with an image of a UPS email scam

Given the relentless cyber threats we face today, recognizing the red flags of scam emails becomes paramount. Scammers are becoming increasingly sophisticated, and their tactics can often be convincing, even to the wary eye. A common tactic involves impersonating delivery companies or UPS, a trusted name in package delivery, to trick victims into clicking malicious links or providing sensitive information.

Becoming familiar with the signs of a UPS scam email is the initial stride you take to safeguard your online presence. The three key red flags to watch out for are unusual sender email addresses, fake tracking numbers, and suspicious links or attachments. By understanding these warning signs, you can protect yourself from falling victim to scams that exploit UPS branding and compromise the security of your UPS package.

Unusual Sender Email Address

One of the most common tactics employed by scammers is the use of unusual sender email addresses. These email addresses often mimic official UPS communication in an attempt to appear legitimate. However, upon closer inspection, you might notice subtle disparities that reveal subtle difference in the email’s true nature.

Scammers often use random combinations of letters and numbers, slight variations of legitimate UPS email addresses, or completely generic domain names. A careful examination of the sender’s email address often helps in spotting a scammer via email, thereby preventing you from becoming a scammer’s prey.

Fake Tracking Numbers

Another common scam tactic is the use of fake tracking numbers, often found on fraudulent websites. Scammers use these counterfeit numbers to create a sense of urgency and compel you to click on harmful links. They often impersonate UPS to make their emails appear more credible.

If you receive an email with a tracking number that doesn’t align with your expected shipment, it’s a red flag. Always verify the tracking number on the official UPS website. A discrepancy in the fake tracking number or details is a strong indication that you might be dealing with a scam email.

Suspicious Links and Attachments

Scam emails often contain suspicious links or attachments. Clicking these links or downloading these attachments can lead to phishing sites or even download harmful malware onto your device. The scammers aim to steal your sensitive information, including your bank details, and use it for fraudulent activities.

Prudence is key when handling UPS scam emails. Avoid clicking on the links or downloading attachments unless you’ve verified the legitimacy of the email. Remember, a genuine UPS communication will not ask for your personal details via email.

Common Types of UPS Scam Emails

Illustration of a person receiving a missed delivery email

Having highlighted the red flags, it’s time to investigate the prevalent types of UPS scam emails. Three types of scam emails are particularly prevalent: missed delivery notices, customs fee demands, and account security alerts. By understanding how these scams work, you can better protect yourself from falling victim to them.

Each of these scam emails uses its own set of deceptive tactics to trick unsuspecting victims. However, they all share a common goal: to steal your personal information or money. As we move forward, we’ll examine each of these scam types in detail and explore how to fortify your defenses against them.

Missed Delivery Notices

Photo of a smartphone with a suspicious text message

Missed delivery emails, which are a type of scam, aim to create a sense of urgency to compel you to click on harmful links and disclose your personal information. These emails often impersonate genuine delivery companies like UPS, making them appear more legitimate and increasing the risk of falling for delivery scams.

The scammers usually tell a story of a missed delivery attempt and urge you to reschedule or pay for the missed deliveries with a delivery fee, often mentioning a false new delivery date. If you receive such an email, always verify the information with UPS directly. Remember, UPS will never ask for personal information via email.

Protect yourself from Royal Mail Fee to Pay scams, read our informative blogpost.

Customs Fee Demands

Scammers are known to use fake customs fee demands to trick victims into making payments related to parcel shipping. They impersonate UPS and claim that your package is held up due to unpaid customs fees. They then direct you to a third site or fraudulent website to make the payment.

If you receive an email demanding payment for customs fees, be wary. Always verify the legitimacy of the email and the request with UPS directly. Remember, it’s better to be safe than sorry.

Account Security Alerts

Account security alert scams aim to trick you into providing your UPS account details. The scammers send an email pretending to be a security alert from UPS. They often create a sense of urgency, claiming that your account has been compromised and that you need to update your details immediately.

If you receive such a link in an email, do not click on any links or provide any information. Instead, visit the legitimate UPS website and check your account status directly. If there are any issues, contact UPS customer service for assistance.

Learn how to protect yourself from parcel delivery scams by reading our informative blogpost

Protecting Yourself from UPS Scam Emails

Illustration of a person verifying tracking information on the UPS website

While identifying scam emails is vital, learning how to shield yourself from these menaces holds equal significance. In this segment, we’ll dissect three primary strategies for defending yourself against UPS scam emails.

These strategies involve verifying tracking information on the official UPS website, avoiding sharing sensitive information via email or phone, and keeping your devices and software updated. By following these strategies, you can significantly reduce your risk of falling victim to these scams.

Verify Tracking Information on the Official UPS Website

Verifying any tracking information on your packages at the official UPS website stands out as an optimal way to shield yourself from UPS scam emails. If you receive an email containing a tracking number, do not click on any links in the email. Instead, visit the UPS website directly and enter the tracking number there.

By verifying the tracking number directly on the UPS website, you can avoid potentially harmful links in scam emails. If the tracking number doesn’t match any shipments in your name, you can be sure that it’s a scam.

Don’t Provide Sensitive Information via Email

An indispensable rule to abide by is to refrain from sharing sensitive financial information either through email or text messages. Email communication is not secure, and scammers often use fraudulent emails to trick victims into sharing their personal or financial details.

Always refrain from providing sensitive information such as your social security number, credit card details, or bank account numbers in an email. If you receive an email asking for such information, it’s almost certainly a scam designed to steal bank details.

Concerned about Royal Mail email scams? Read our informative blog and learn how to protect yourself.

Keep Your Devices and Software Updated

Maintaining up-to-date devices and software constitutes another essential measure in your defense against scam emails. Regular updates often include security improvements that can protect against cyber threats.

Software updates often fix known vulnerabilities that scammers could exploit. Therefore, by regularly updating your devices and software, you can significantly reduce your risk of falling victim to scams.

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Reporting UPS Scam Emails and Taking Action

Illustration of reporting a scam email to authorities

Upon encountering a UPS scam email, it’s not only important to guard yourself, but also to report the incident. By reporting scam emails, you can help protect others and contribute to the fight against online fraudsters.

In this segment, we’ll navigate you through the process of reporting UPS scam emails to the concerned authorities. We’ll also discuss the steps to take if you’ve unfortunately fallen victim to such a scam.

Protect yourself from Royal Mail Fee to Pay scams, read our informative blogpost.

How to Report Scam Emails to UPS and Government Agencies

If you’ve received a UPS scam email, you should report it to UPS and the appropriate government agencies. You can forward a link embedded the scam email to UPS at Remember to also report the email to your email provider and then delete it from your inbox.

In the United States, you can report scam emails phone calls to the Federal Trade Commission through their online reporting tool. If you’re in the UK, you can report the scam to Action Fraud. Canadian residents can report scams to the Canadian Anti-Fraud Centre or the Royal Canadian Mounted Police.

Steps to Take If You’ve Been Scammed

If you’ve unfortunately become a victim of a UPS scam email, prompt action is vital to safeguard yourself. If you’ve provided any financial details in response to a scam email, contact your bank or credit card company immediately.

Next, here are the steps you should take:

  1. Report the scam to UPS and the relevant government agencies as described in the previous section.

  2. Consider changing your email password to prevent the scammers from gaining further access to your account.

  3. If possible, consider using a professional identity theft protection service to monitor your financial activities and alert you to potential fraudulent activities.


In conclusion, UPS scam emails are a pervasive threat in our increasingly digital world. By learning to recognize the red flags, understanding the common types of scam emails, and knowing how to protect yourself, you can significantly reduce your risk of falling victim to these scams. Remember, always verify any suspicious emails directly with UPS, never provide sensitive information via email, and keep your devices and software updated to protect against cyber threats.

Frequently Asked Questions

How can you tell if a UPS email is real?

To tell if a UPS email is real, examine the links for any suspicious URLs or look for an ‘e-mail’ link that starts with If either of these are absent, it is likely a fraudulent email.

Is there a UPS delivery scam going around?

Yes, there is a UPS delivery scam going around. It often takes the form of an odd text message asking you to confirm a delivery time and warning of additional processing fees if you don’t. Do not open the message: it’s a scam.

How do I report a scam email to UPS?

To report a scam email to UPS, send the email to Additionally, you and customers can visit Contact UPS for further information and support.

What is a common sign of a UPS scam email?

An unusual sender email address that doesn’t match the official UPS email format is a common sign of a UPS scam email.

What should I do if I’ve fallen victim to a UPS scam email?

If you’ve fallen victim to a UPS scam email, contact your bank or credit card company immediately and report the scam to UPS and the relevant government agencies.

What is the email for UPS billing?

Useful External Reference Sites

  1. Action Fraud ( As the UK’s national reporting center for fraud and cybercrime, Action Fraud offers detailed advice on identifying and reporting scam emails, including those impersonating UPS.
  2. National Cyber Security Centre ( The NCSC provides guidance on how to deal with phishing attempts and scam emails. Their resources can help readers understand the nature of UPS scam emails and how to protect themselves.
  3. Citizens Advice ( This site offers practical advice on what to do if you’ve been scammed, how to report it, and how to get your money back. They may have specific information on courier scams, including those involving UPS.
  4. Which? ( Known for consumer rights advocacy, Which? provides information on various scams, including email phishing. They might have specific articles or warnings about UPS scam emails.
  5. MoneySavingExpert ( This site offers a wealth of information on financial matters, including how to spot and deal with scams. They may have specific advice or user experiences related to UPS email scams.
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With over three decades of experience in the heart of London’s financial sector, I have dedicated my career to the pursuit of robust cybersecurity practices and IT leadership. As a Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Chief Information Security Officer (C|CISO), Certified Ethical Hacker (CEH), and Computer Hacking Forensic Investigator (CHFI), I bring a wealth of knowledge and expertise to the table.

My journey in the field of cybersecurity has not only been about personal growth but also about sharing my insights with others. As an international speaker, I have had the privilege of addressing audiences worldwide, discussing the importance of cybersecurity in today’s digital age. My passion for knowledge sharing extends to my work as an author and blogger, where I delve into the complexities of cybersecurity, offering practical advice and thought leadership.

In my role as a CISO and Head of IT, I have overseen the development and implementation of comprehensive information security and IT strategies. My focus has always been on creating resilient systems capable of withstanding the evolving landscape of cyber threats.

My Master’s degree in Cybersecurity has provided a solid academic foundation, which, when combined with my practical experience, allows me to approach cybersecurity from a holistic perspective.

I am always open to connecting with other professionals in the field, sharing knowledge, and exploring new opportunities. Let’s secure the digital world together.