How to Spot a TV Licence Scam Email in 2023

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With the responsibility of staying up to date with TV licensing comes the unwanted risk of falling prey to scams, such as the “tv licence scam email”.

In today’s digital age, scammers are more cunning than ever, making it crucial for us to stay vigilant and well-informed.

This comprehensive guide will arm you with the knowledge needed to spot and avoid TV licence scams, including the tv licence scam email, ensuring that your personal and financial information remains secure.

Short Summary

  • Recognise common characteristics of TV licence scam emails to avoid being a victim.

  • Be wary of requests for personal and financial details, as genuine communications will never ask for them.

  • Stay informed and exercise caution to protect yourself from potential fraud.

Recognising TV Licence Scam Emails

A senior couple sitting together with laptop at home checking emails

TV licence scam emails often impersonate the TV licensing organisation, creating a false sense of urgency by indicating that the recipient’s license is about to expire or that there has been a problem with their recent payment. The victim often receives an unsolicited TV licence renewal email, that is designed to look official. Knowing the common characteristics of these scam emails can help you identify them and avoid falling victim. Spelling and grammatical errors, inconsistent styles, and unusual colours are some visible red flags that may indicate an email is fraudulent.

Moreover, scammers often prey on the element of surprise by exploiting people’s fears and anxieties. A sudden claim that your TV licence has expired or that your payment has failed can make even the most vigilant person panic and act impulsively. Therefore, it is essential to stay calm and examine the email carefully before taking any action.

Requests for Personal and Financial Details

Scam emails typically request personal and financial details, such as bank account information, credit card details, and direct debit updates. The phishing email may claim that your latest payment failed and prompt you to update your information by clicking on a link that leads to a fake website. These websites are designed to look like the official TV licensing website, with logos and branding that may seem convincing at first glance.

It is crucial to remember that genuine TV licensing communications will never ask for your personal details, such as bank details or other sensitive information through an email. If you receive an email requesting such information, treat it with caution and do not disclose any personal or financial details.

You may find our blog on how to spot a phishing email useful

Suspicious Sender Addresses

Another telltale sign of a TV licence scam email is a suspicious sender or unusual email address. Emails sent from TV Licensing are genuine. The email addresses used by the TV licencing authority are: or Scam emails,on the other hand, may come from a personal email account or an address that is not recognisable.

Before responding to an email claiming to be from TV Licensing, double-check the sender’s email and web address and look for discrepancies or unusual domain names. Remember, scammers are constantly adapting their tactics, so even if an email appears to be from a legitimate source, it is essential to remain vigilant and verify the sender’s identity.

Identifying Fake TV Licensing Websites

Young woman on a laptop sitting on a sofa checking fake webites

Licensing websites can be just as convincing as their email counterparts, making it challenging to identify them. One of the first things to check is the website’s URL (website address), as scammers often use web addresses that closely resemble the official TV licensing website but have slight differences. Another sign of a fake website is the presence of grammatical errors or other inconsistencies in the content.

Furthermore, scammers may create a sense of urgency by claiming that you are eligible for a TV license refund or that your payment has failed, prompting you to enter your personal and financial details on their fake website. It is critical to remain cautious and double-check the website’s authenticity before providing any sensitive information.

Direct Debit and Mobile Payment Red Flags

Requests for new direct debit, or mobile payment information should raise immediate red flags when dealing with a website claiming to be a TV Licensing authority. Scammers may send emails claiming that your bank has declined the latest direct debit payment and prompt you to update your payment details on a fake website.

In genuine TV Licensing communications, specific payment method options are offered (such as TV Licence SPP – Simple Payment Plan), and they never ask for sensitive payment details through email. If a website asks for your direct debit or mobile payment information, treat it with suspicion and verify the website’s authenticity before proceeding.

Real vs. Fake: Comparing Genuine TV Licensing Communications

Elderly woman browsing website content using laptop on desk holding a coffee cup,

To better identify TV licence scam emails and websites, it is essential to understand what genuine TV licence communications look like. Authentic emails are sent from or, and their content is typically free of spelling and grammatical errors.

Genuine TV Licensing communications maintain a consistent style and tone, and they never ask for personal or financial information through email.

By comparing suspicious emails and websites with the previously recieved ‘genuine’ TV Licensing emails, and the TV Licensing logo, you can better identify potential scams and protect yourself from falling victim to them.

Protecting Yourself from TV Licence Scams

Young man in glasses with a mug of coffee working on a laptop to check email to determine if it is a TV Licence Scam Email

The best way to protect yourself from TV licence scams is to stay vigilant and educate yourself on the latest scam tactics. This includes monitoring your bank account for any suspicious transactions and reporting any concerns to your bank. Additionally, be cautious when clicking on links in emails or text messages, especially if they request personal or financial information.

Remember that knowledge is power, and the more you know about TV licence scams, the better equipped you will be to spot and avoid them. By staying informed and exercising caution, you can safeguard your personal and financial information against these ever-evolving threats.

Is email secure? – Checkout our recent informative Blog

Monitoring Your Bank Account

Regularly checking your bank account for suspicious activity is a crucial step in protecting yourself from TV licence scams. If you notice any unauthorised transactions or charges, report them to your bank immediately.

Additionally, if you receive an email or message claiming to be from TV Licensing and asking for your bank details, do not provide any information and verify the sender’s authenticity before taking any further action. By staying vigilant and keeping a close eye on your bank account, you can help prevent financial losses due to scams.

Reporting TV Licence Scam Emails

If you receive a TV licence scam email, it is essential to report it to the appropriate authorities. Forward the email to, and they will investigate the scam. You should also report the scam to Action Fraud, the UK’s national reporting centre for fraud and cybercrime, either through their website or by calling 0300 123 2040.

By reporting scam emails, you not only protect yourself, but also help stop scammers from targeting others. Your vigilance can make a difference in the fight against TV licence scams and contribute to the overall safety of the community.

Supporting Victims of TV Licence Scams

If you have been a victim of a TV licence scam, it is essential to seek support from organisations such as Action Fraud or Age UK and follow their guidance on reporting and recovering from the scam. Reach out to TV Licensing at 0300 303 9695 for any inquiries or guidance on your TV licence status.

Keep in mind that you are not alone in this situation, and many resources are available to help you recover from the scam. By seeking support and following the appropriate steps to report the scam, you can minimise the impact on your life and help prevent others from falling victim to similar scams.


Shot of young woman reading text message on her mobile phone while working on laptop

In conclusion, TV licence scams pose a significant threat to our personal and financial security. By staying vigilant, educating ourselves on the latest scam tactics, and reporting suspicious emails and websites, we can better protect ourselves and our communities.

Remember, knowledge is power, and being well-informed is our best defense against TV licence scams. Stay vigilant and educate yourself on scams to protect yourself from potential fraud.

Frequently Asked Questions

Does TV Licensing contact by email?

TV Licensing does use emails for contacting customers. It uses addresses such as or, which can help you identify any scammers who may also be using fake emails.

How do I report a scam TV Licence email?

Report a scam TV licence email to and Forward any suspicious emails to the Suspicious Email Reporting Service (SERS) for further investigation by the National Cyber Security Centre (NCSC). Call them on 0300 123 2040 for assistance.

Will my TV Licence automatically renew?

If you pay for your TV licence via direct debit, it will automatically renew each year so there is no need for you to do anything. If you receive your TV Licence through the post, remember to check the expiry date on the document.

How do I report a TV licence scam email?

Forward any suspicious phishing emails to Call them on 0300 123 2040 for assistance. You can also report suspicious email to the National Cyber Security Centre (NCSC) to help prevent scams.

External Reference Sites

Staying informed and using these reference sites can help you stay one step ahead of scammers and safeguard your personal and financial information.

  1. Action Fraud
    • Website:
    • Description: Action Fraud is the UK’s national reporting center for fraud and cybercrime. They provide information on various types of scams, including TV Licence scam emails, and allow individuals to report fraudulent activities.
  2. GOV.UK – TV Licensing
    • Website:
    • Description: The official UK government site for TV Licensing provides information on legitimate TV Licence procedures and may include warnings about known scams, including email scams related to TV Licences.
  3. Which? – Consumer Rights
    • Website:
    • Description: Which? is a consumer rights organization that provides information on various scams, including TV Licence scam emails. They offer advice on how to recognize scams and what to do if you’ve been targeted.
  4. Citizens Advice
    • Website:
    • Description: Citizens Advice offers guidance on how to spot and report scams, including email scams like the TV Licence scam. They provide practical advice on what to do if you’ve been scammed and how to get your money back.
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